We believe in our product. That's why we offer a straightforward 30-day money-back guarantee on all FoodSight subscriptions.
If you're not seeing value within the first month, we'll refund every penny. No complicated forms, no awkward conversations, no questions asked.
Why We Offer This Guarantee
Most food waste monitoring solutions require significant upfront investment before you see any results. That puts all the risk on you—the customer.
We think that's backwards.
We're confident in what Scrappy delivers. Our customers typically see 15-30% waste reduction within the first few months. The data is clear, the insights are actionable, and the ROI is real.
We want to lower the barrier to entry. Trying something new shouldn't require a leap of faith. You should be able to see the value before committing long-term.
We've built trust this way. Every customer who stays beyond 30 days has made an informed decision. They've seen the data, they've experienced the platform, and they've chosen to continue.
How It Works
Getting started is simple:
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Subscribe and receive your Scrappy device. There's no upfront hardware cost—just your annual subscription fee (billed as a monthly rate, paid annually).
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Install and start tracking. Our team helps you get set up quickly. Most kitchens are operational within 24 hours.
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Use it for 30 days. See your waste data, explore the dashboard, implement changes based on the insights.
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Decide. If you're seeing value, continue with your subscription. If not, contact us to initiate a return.
The 30-day period starts from the day your device is delivered.
What's Included in the Guarantee
Full refund of your annual subscription. The entire amount you paid upfront comes back to you.
No cancellation fees. You're not locked into anything. This is genuinely risk-free.
No awkward exit process. One email to our support team starts the return process.
What's Not Included
To keep things fair and sustainable, a few things aren't covered:
Original shipping costs. The delivery charge to get the device to you isn't refundable.
Return shipping. You're responsible for sending the device back to us. We'll provide a shipping label and instructions.
These are standard logistics costs—nothing hidden or surprising.
The Conditions
For the guarantee to apply:
Return within 30 days. Initiate the return process within 30 days of receiving your device. We're flexible if there are genuine delays, but this is the standard window.
Device in original condition. The Scrappy unit should be returned in working condition, ideally in its original packaging. Normal use is fine—we just can't accept damaged equipment.
Contact support to start. Email hello@foodsight.com or use the in-app chat to begin the return process. We'll guide you through the steps.
Why This Matters
Food waste monitoring is an investment. Even though our subscription model means no large upfront cost, you're still committing time and attention to a new system.
We want that to be a confident decision.
The 30-day guarantee means you can:
- Prove ROI to stakeholders before committing long-term
- Test compatibility with your kitchen workflow
- Evaluate data quality with your specific operations
- Compare to your current approach or competitors
If it works—and for 97% of our customers it does—you'll know within the first month. If it doesn't, you've lost nothing but a bit of time.
Ready to Try Risk-Free?
There's no better way to understand what Scrappy can do than to use it in your own kitchen.
Start your trial and see your waste data within days. If you're not impressed, the guarantee has you covered.
No long-term contracts. No upfront costs. No risk.
Just clear data on what you're wasting—and how to stop.